Ojwin1 FAQ – Quick and Clear Answers

To create your account you'll need valid CPF and an active email address. For identity verification (KYC), which is required before your first withdrawal, ojwin1 asks for: a national ID or driver's license (front and back, clearly legible), proof of address issued within the last 90 days, and a selfie holding your chosen document. The entire verification process is completed online — no need to mail anything.

No. Each CPF may only have an active account at ojwin1. Duplicate accounts — even those created with different emails or devices — are detected by the system and result in the closure of all accounts linked to that CPF, with bonus balances cancelled. If you've lost access to an existing account, contact support before creating a new one.

ojwin1 is a available to players aged 18 and over only residents in Brazil. Age verification is carried out via CPF at the time of registration. Accounts identified as belonging to users under 18 are closed immediately, with any real balance refunded to the original payment method. There are no exceptions to this rule.

Your email, phone number, and address can be updated directly in account settings at any time. Details that have gone through KYC verification — full name and CPF — cannot be changed for security reasons. If there's an error in any verified detail, contact support via live chat with the correct documentation for case review.

To close your account, contact support via live chat or send an email to suporte@ojwin1.net by requesting closure. Before closing, you must withdraw all available real balance via Pix. Bonus balances with a pending rollover are automatically cancelled upon closure. If you need a break without permanently closing your account, consider the account pause or self-exclusion.

The minimum deposit at ojwin1 via Pix is R$ 20.00. This amount is already enough to activate the 100% welcome bonus. For boleto bancário and credit card, the minimum may differ — check the terms at the time of deposit on the platform. ojwin1 does not charge any fees on deposits.

Deposits via Pix transactions are processed in seconds, 24 hours a day, including weekends and holidays. As soon as the Pix is confirmed by the banking system, the balance appears automatically in your ojwin1 account — no need to contact support. If the balance hasn't appeared after 5 minutes, check your Pix receipt and reach out to support via chat.

ojwin1 exclusively accepts Brazilian payment methods. The available options are: All deposits must be made in the name of the account holder.

No. ojwin1 accepts only deposits originating from accounts or payment instruments held in the account holder's own name. Deposits made by third parties — including a spouse or relative — are flagged and returned. The account may be temporarily suspended for investigation. This policy exists to protect you from unauthorized use of your account.

Yes. Boletos generated on ojwin1 have an expiration period of 3 business days. After a boleto payment, bank processing can take up to 1 business day for the credit to appear in your account. So if you need funds available quickly, Pix is the recommended option — the credit lands in seconds, with no set time or specific day required.

The minimum withdrawal amount at ojwin1 is R$ 50.00. Withdrawals are processed exclusively via Pix to the key registered under the account holder's own name. Withdrawals to third-party accounts are not allowed. For withdrawals via boleto or other methods, check the current terms on the platform.

Withdrawals via Pix withdrawals are processed within 15 minutes after approval for accounts with completed identity verification (KYC). For the first withdrawal, ojwin1 performs an additional security check that may take up to 1 business hour. Once approved, the amount is deposited directly into your account at Nubank, Itaú, Bradesco, Banco do Brasil, or any Brazilian bank.

If your withdrawal has been pending for more than 1 hour with no update, please contact support via live chat. Provide the requested amount, the time of the request, and your registered Pix key. The most common causes of delays are: pending identity verification, inconsistent banking details, or a security review triggered for withdrawals above a certain amount. Support resolves most cases within the same conversation.

Not directly. The bonus balance must be converted into real balance by meeting the rollover (wagering requirement) before it can be withdrawn. The welcome bonus rollover at ojwin1 is 30x the bonus amount, with a 30-day deadline. Progress is visible in real time on your account dashboard. Only real balance — from deposits or winnings earned after completing the rollover — can be withdrawn.

Withdrawal limits vary according to your VIP Program of the member. Bronze-level members have standard limits; Gold and Diamond members have significantly higher limits and priority processing. To check your current limits, go to account settings under the "Withdrawal" section or contact support. Diamond-level members have a dedicated account manager for high-value withdrawals.

ojwin1's welcome bonus doubles your first deposit — 100% up to R$ 500.00. Deposit R$ 100.00 via Pix, get R$ 100.00 in bonus. Deposit R$ 500.00, get another R$ 500.00. The bonus is activated automatically — no code needed. Bonus balance is kept separate from your real balance and requires a 30x rollover within 30 days to be converted. The minimum eligible deposit is R$ 20.00.

Rollover is the total wagering volume you need to complete in order to convert your bonus balance into real balance. At ojwin1, the welcome bonus rollover is 30x the bonus amount received. Example: received R$ 200.00 in bonus — you need to wager a total of R$ 6,000.00. Progress is updated in real time on your account dashboard. Sports bets with odds below 1.30 generally do not count toward the rollover. Read the full terms on the promotions page.

If the rollover is not completed within the 30 days, any remaining bonus balance is automatically cancelled. The real balance accumulated during the period — including any winnings from bets — is not affected and remains available for withdrawal. You also lose the bonus if you withdraw from your real balance before completing the rollover.

ojwin1 offers recurring promotions for active members, including: weekly reload bonuses, risk-free bets on selected Brasileirão and Copa do Brasil matches, slots tournaments with BRL prize pools, e-sports missions with rewards, and cashback for VIP Program members. All active promotions are displayed on the Promotions with the full terms and conditions before activating.

During registration, in the "Access Details" step, there is an optional field called "Promotional code". Enter the code received from a friend or partner before completing your registration — it cannot be added after the account has been created. If you already registered without entering the code, contact support via live chat — the team can evaluate a manual application of the benefit within up to 24 hours.

The cash out lets you close an open bet before the final result — during a live game or, in some cases, pre-match. The offered value changes in real time based on the score and odds. To use cash out, go to "My Bets" in your account dashboard, find the bet, and click "Cash Out" if available. Not all bets support cash out — it depends on the market and the event.

If an event is cancelled or postponed without being rescheduled within 24 hours of the original scheduled time, the bet is voided and the wagered amount is refunded in full to the account's real balance. For parlay (combo) bets, the cancelled event is removed from the bet and the calculation is redone with the remaining events — the total odds are recalculated based on the events that took place as normal.

After logging in to ojwin1, go to the "Live Betting" in the main menu. All Brasileirão Série A, Copa do Brasil, and Libertadores matches with live coverage appear with real-time odds. Click on any match to view all available markets — result, exact score, next goal, corners, and more. Select your odds, enter your stake, and confirm. The amount is deducted from your balance immediately.

Yes. ojwin1 supports parlay bets combining different events — the more correct selections, the higher the final combined odds multiplier. To build a parlay, add your selections to the bet slip and the system will automatically calculate the combined odds and potential return. There is a maximum number of selections per parlay — check the bet slip for details. Combinations from the same game are generally not allowed within a single parlay.

ojwin1 offers more than 2,000 titles casino games, including: slots like Gates of Olympus, Sweet Bonanza, Big Bass Bonanza and Wolf Gold; crash games like Aviator and Spaceman; Live Casino featuring roulette, blackjack, baccarat, and game shows with Portuguese-speaking dealers; and instant-win games. The catalog is updated regularly with new releases from leading providers such as Pragmatic Play, Evolution, and NetEnt.

RTP (Return to Player) is the average percentage a game returns to players over a large number of rounds. An RTP of 96% means that, on average, for every R$ 100.00 wagered, the game returns R$ 96.00 over time — the difference being the house edge. The RTP for every slot and casino game is available in the title's info sheet, accessible by clicking the information icon within the game. A higher RTP does not guarantee winnings in short sessions — each round is independent.

Yes. ojwin1 offers Live Casino with dealers in Brazilian Portuguese, including live roulette, live blackjack, live baccarat, and game shows like Crazy Time and Monopoly Live. Tables with Portuguese-speaking dealers are marked with the BR flag. The live casino runs 24 hours a day and streams in high definition — works seamlessly on mobile.

On crash games, a multiplier starts at 1x and climbs until it "crashes" at a random moment. You place your bet before the round begins and must cash out before the crash — if you don't make it out in time, you lose your stake. The longer you wait for the multiplier to grow, the higher the risk of losing. You can place two simultaneous bets with different strategies in the same round. Each round's outcome is generated by a verifiable algorithm (provably fair).

ojwin1's daily freeroll takes place every day at 9 PM. Entry is free for all members with an active account — no balance required to register. Go to the Poker on the platform, find the tournament under the "Freerolls" tab, and click "Register". Registration opens in advance and closes a few minutes before the start. Prizes are paid in real balance (R$) and credited automatically once the tournament ends.

ojwin1's poker room offers Texas Hold'em (the most popular format in Brazil), Omaha and variants. Available formats include: cash games with different blind levels (from micro to high stakes), tournaments MTT (Multi-Table Tournament) with guaranteed prize pools, Sit & Go, and freerolls. Tournaments have fixed schedules and buy-ins in R$ with prize pools ranging from R$ 100.00 to larger special tournaments on commemorative dates.

Yes. ojwin1 offers rakeback — a percentage of the rake paid at cash game tables returned to the player — as part of the VIP Program. The rakeback percentage increases as you move up the VIP levels: Bronze members receive basic rakeback, while Gold and Diamond members enjoy the highest percentages. Rakeback is credited to your account balance weekly. Check the VIP program details for the current percentage at each level.

On the login screen, click "Forgot my password". Enter your registered email and you'll receive a link to set a new password within 5 minutes. The link is valid for 30 minutes. If you don't receive the email, check your spam folder. If the issue persists, contact support via live chat — the agent will verify your account and guide you through the next steps. More details on the Log In.

After logging in, go to account settings and find the "Security" section. Click "Enable 2FA" and follow the instructions to link an authenticator app — such as Google Authenticator or Microsoft Authenticator — to your mobile device. From that point on, every login will require the 6-digit code generated by the app, in addition to your password. We strongly recommend enabling 2FA to protect your account from unauthorized access.

Get in touch immediately with support via live chat. Let them know you suspect unauthorized access. The team will: review your account's login history, block all suspicious active sessions, guide you through changing your password, and investigate any irregular activity. This process is handled with top priority. In the meantime, change your password and revoke access for any unrecognized sessions via the account security panel.

Yes. ojwin1 operates in compliance with the General Data Protection Law (LGPD — Law No. 13.709/2018). You have the right to access, correct, export, or request the deletion of your personal data at any time. To exercise your rights as a data subject, submit your request to suporte@ojwin1.net with the subject line "LGPD – Data Request". Read the Privacy Policy in full to understand how your data is handled.

ojwin1 provides four responsible gaming tools accessible directly from your account settings, at no cost: deposit limit (daily, weekly, or monthly in BRL), session limit (maximum time per day), account pause (24h, 7 days, or 30 days) and self-exclusion (minimum 6 months). All take effect immediately upon activation. Reducing limits applies instantly; increasing them requires a 7-day waiting period. Learn more at Responsible Gambling.